SIM Card and Reset Button Policy on device purchased from Wireless ATM Store:
Removal of SIM card or execution of factory reset without direction of Wireless ATM Store technician will interrupt service and delay any RMA request placed for said unit. In some cases, this may completely void any remaining warranty on device.
Wireless Equipment Purchase Cancellation Policy
Depending on the status of the order the following conditions will be followed. If the order has not shipped, you will receive a full refund. If the equipment is enroute, you will be refunded the purchase amount less a return/reroute shipping fee once we receive package in our warehouse. If you have already received the equipment, the box must be unopened and in its original packaging and you will be required to ship it back at your own expense; you will be refunded the purchase amount less a 15% restocking fee.
ATM Purchase Cancellation Policy
Depending on the status of your order the following policies will be followed. If the order has not shipped yet, you will receive a full refund within 5-7 days. If the ATM is enroute, you will be refunded within 10-15 days less a shipping fee and you may also be charged a restocking fee. If you have already received the ATM(s) the ATM should be unopened, in its original packaging, and no signs of damage. You will be refunded less a return shipping fee and restocking fee determined by the Manufacturer. Refunds will be processed within 30 days and once the ATM is received by the manufacturer.
ATM Return Policy
If you have already received the ATM(s) the ATM should be unopened, in its original packaging, and no signs of damage. You will be refunded less a return shipping fee and restocking fee determined by the Manufacturer. Refunds will be processed within 30 days and once the ATM is received by the manufacturer.
Wireless Return Policy (does not apply to Rental Program):
You must return items in new or unused condition with all original materials included with the shipment. All returns must be associated with an RMA. We must receive your returned items at our warehouse within 15 days of delivery. We inspect all returned items and award a partial refund for opened or used products.
If you return an item that was opened or shows signs of wear, we will only issue a partial refund. No shipping or credit card charges will be refunded. You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our warehouse (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment.
Authorization for Hardware Payment (does not apply to Rental Program):
You hereby authorize Wireless ATM Store and its financial institution, to initiate and/or transmit one (1) automatic clearing house (ACH) debit entry to your account or one (1) credit card charge, depending on the preferred payment method. The parties agree and understand that an ACH authorization is for a single debit entry only (a credit entry shall only be authorized for a single reversal related to this transaction). The customer acknowledges that the purpose of this ACH release or credit card charge is for the payment to Wireless ATM Store for the one-time provision of goods or services from Wireless ATM Store to the customer and that this constitutes a valid business relationship between the two parties. The Customer agrees to indemnify and hold Wireless ATM Store and/or Partner’s financial institution harmless from any and all claims associated with compliance with the aforementioned single use ACH authority or credit card charge. For ACH payments, the customer agrees to provide a voided check to properly validate customer’s account and routing numbers.
Authorization for Recurring Monthly Service Payment:
You hereby authorize Wireless ATM Store and its financial institution, to initiate and/or transmit multiple automatic clearing house (ACH) debit entries to your account or multiple credit card charges, depending on the preferred payment method for each device/connection. The parties agree and understand that the ACH authorization is for multiple debit entries (a credit entry shall only be authorized for a reversal related to this transaction) or multiple credit card charges, depending on the payment method set up for each device/connection. Customer acknowledges that the purpose of this ACH release or credit card charge is for the payment to Wireless ATM Store for multiple provisions of goods or services from Wireless ATM Store to the customer and that this constitutes a valid business relationship between the two parties. The customer agrees to indemnify and hold Wireless ATM Store and/or customer’s financial institution harmless from any and all claims associated with compliance with the aforementioned multiple use ACH authority or credit card charges. For ACH payments, the customer agrees to provide a voided check to properly validate customer’s account and routing numbers. The customer agrees that payments will be automatically collected on a monthly basis starting from the date of the initial hardware sale, and will continue in perpetuity unless the customer submits a formal deactivation request following the guidelines found on the Wireless ATM Store website.
NSF/Bounced Payments/Disputes:
In the event that any payments received are returned from your bank or credit card, a $35.00 fee will be imposed. You have 3 business days to rectify the situation or your account may be subject to suspension. Any subsequent returns from your bank will be subject to a $50.00 fee. Any disputed transactions will result in the immediate deactivation of the device/connection, and upon any request to turn equipment back on (once account is current) there will be a $25.00 fee imposed (see section below).
Deactivation/Reactivation Requests (does not apply to Rental Program):
Deactivation requests will be processed for a $25.00 fee. An additional $25.00 reactivation fee will be applied for subsequent reactivation requests.
Single Unit Customers (ATM Use Only, does not apply to Rental Program):
Single unit customers will be billed $9.90/month until you have 2 or more wireless unit being billed to the same bank account or credit card.
Disclaimer:
Any device found being used for anything other than its intended use will be suspended immediately. You will be subjected to a $99.00 “plan usage change fee” on your bill and the device will remain deactivated until end of the current billing cycle. Other fees and charges may apply.
Rental Program Terms:
You must sign and return to us the Wireless ATM Store Rental Agreement before any rental items will be shipped to you. The form will be available at the order confirmation page upon placing your order.